The aim of Internal Consultancy is to generate improvement in others, help others become more efficient and reach better business results for the organization. As an Internal Consultant, you draw from your own professional knowledge and experience and use it to guide others. This, however, it is not enough; a good Internal Consultant must master excellent communication skills, be able to develop credibility and trust with the client and apply different consulting approaches to specific situations.

Approach

The Internal Consultant has to be able to work mutually with others to generate a ‘tailor-made’ solution suitable for them. The best way to generate positive changes in others is by establishing mutual understanding, personal responsibility and trust. This training program gives you the relevant skills and work processes an Internal Consultant needs.

Topics

What is an Internal Consultant? 

The skills of an Internal Consultant

The impacts of Internal Consultancy

Developing rapport

The trust walk exercise / Principles for building trust 

Gaining client engagement 

Information gathering skills

Questioning 

Dealing with resistance

The importance of evaluation for an effective consultation process 

Feedback regarding the consultation process

Training Objectives

At the end of this training you will be able to:

6.Develop a personal action plan to develop consulting competencies.

Duration

Two Days

Program Schedule

Day One 

Introduction & Welcome

Course Rational and Goals

Schedule

A Trip to the Museum

What is an Internal Consultant?

The Skills of an Internal Consultant

The Internal Consultancy Model

Gain Entry

Building Trust

Building TRUST with Clients

Gaining Client Engagement

Contracting

Conditions for Successful Consultation

Defining Objectives for the Process, the SMART Model

Data Gathering

Information Gathering Skills - Active Listening

Questioning Procedure

Information Gathering Tools

Information Gathering Interview

The Ladder of Inference

Personal Action Planning

Reflection, Discussion, Action

Day Two 

Welcome Back…

Review Day One

Data Analysis, Formulating and Presenting Options

Data Analysis

Grouping, Refining and Evaluating Ideas

Selecting Options

Presenting Options to the Client

Dealing with Resistance

Project Lifecycle

Supporting Project Planning

Supporting Project Execution

Evaluation

Feedback Regarding the Consultation Process

Self-Evaluation

Personal Action Planning

Reflection, Discussion, Action

How effective are you being with other people right now?

What difference would improved interpersonal skills make to you?

How would you know when you were making progress?

Target Group

This Program is designed for people who wish to focus on their personal and professional interpersonal skills. We are creatures of habit, and many of our habits serve us well, however some don’t.  We take this opportunity to identify and change our actions and behaviour, and install more effective habits into our lives.

Approach

We take an practical approach to this Program, encouraging participants to bring their own challenges to the table, and work on them throughout the Program, enabling real solutions to emerge.

Topics

DOOR DRS Profile™

Working with Different People

Interpersonal Communication Skills

Four Pillars of Communication

Training Objectives

At the end of this Program you will be able to:

5.Communicate more empathically

Duration

One Day

Program Schedule

Day One

Introduction & Welcome

Program Objectives

Personal Objectives

Leading Change

Defining Interpersonal Skills

DOOR DRS Profile™

Understanding Your DRS Profile™

Impact on Your Communication

Building Your Relationships

Working with Different People

Values & Beliefs

Skills & Knowledge

Language & Behaviour Profile

Interpersonal Communication Skills

Communication Model

Four Pillars of Communication

Effective Listening

Personal Action Planning

Διάρκεια : Τέσσερις (4) ώρες

Γενικά για το εργαστήριο:

Το πρόγραμμα αυτό αφορά στην εκπαίδευση στελεχών που ενδιαφέρονται να βελτιώσουν τις ικανότητες τους στου τομείς της κριτικής σκέψης (critical thinking) και κρίσης (judgment).

Στόχος & Μέθοδος Εκπαίδευσης :

Η μέθοδος εκπαίδευσης που ακολουθείται είναι το εργαστήριο (experiential workshop).

Περιεχόμενα

Critical Thinking: Ορισμός

• Συλλογή πληροφοριών (gather information)
• Παρατήρηση (observe)
• Infer (εξαγωγή συμπερασμάτων)
• Αιτιολόγηση (rationalize)
• Βλέποντας τη  μεγάλη εικόνα (reflect)
• Δημιουργία εναλλακτικών (create)
• Ταξινόμηση και θέσπιση σε σειρά (classify and sequence)
• Σύγκριση και αντιπαράθεση (compare and contrast)
• Ανάλυση αιτίας και αποτελέσματος (cause and effect)
• Σύνθεση (synthesize)
• Αξιολόγηση (evaluateand judge)
• Πρόβλεψη (prediction)
• Προτεραιοποίηση (prioritaization)
• Σύνοψη

Εξάσκηση με πραγματικά παραδείγματα

Προσωπικό πλάνο δράσης: Τι αλλάζουμε από αύριο.

There are people who see having meetings as a necessary evil, because they take up a lot of time, time which they could use for other things.

You can avoid this by having more effective meetings. Well prepared, disciplined and without endless discussions. Checking people who go on forever, dealing with impulsive reactions and provoking the people with a modest opinion. Words do not buy you anything, but if everyone gets a chance to finish what they want to say, a meeting is a strong work form which can lead to excellent results.

Approach

That is why everyone should really be able to chair a meeting and take part in one. Listening with 'ears and eyes' is a first prerequisite. With these two senses you know what people want and do not want. The result will not only be time, but most of all people will enjoy joining you. Go for Gold with you.

Topics

People-focused pro-active meeting

Who should be invited to my meeting

Listening with your 'Ears and Eyes'; verbal and non-verbal communication.

Preparation for successful meetings

How to deal with talkers, silent people, and yes-but-people?

The role of the chairman

Doing more in less time; how you can keep your meetings short

Putting the right tools to work

Training Objectives

At the end of this training you will be able to:

5.Plan the summary and follow-up of a meeting to improve its effectiveness.

Duration

One Day

Program Schedule

Day One

Introduction & Welcome

Program Objectives

Personal Objectives

Leading Change

The Value of a well prepared Meeting

Nightmare vs. Dream-Meeting

To Plan or not to Plan

Golden Rules for Effective Meeting Planning

How to prepare a Meeting

Begin with the End in Mind

Planning the Meeting

Model of Influence

Case Study: Model of Influence

Meeting Management – Content

Social Styles

Extrovert – Introvert

Formal – Informal

Different Types of Meetings

Meeting Management – Process

Listening with(out) your Eyes

Group Dynamics

Closing the Meeting

Closing the Meeting

Closing the Day

Personal Action Planning