Virtual Training - DOOR Training & Consulting

challenging virtual communication

Challenging Virtual Communications (2 ώρες)

Learning Objectives:

Identify and improve your virtual communication
Virtual communication: The traps
Create safe environment for other to share their understanding and opinions.
Understand and manage emotional responses
Speak openly without risking everything
Learn how to use the seven Cs in virtual communication
Influence without exerting force

Learning Modules:

How to spot the conversations that are keeping you from what you want.
How to stay focused on what your really want in virtual communications.
How to know when safety is at risk in virtual communications.
Challenges in virtual communications.
Effective virtual communication techniques
Emotional inteliggence in virtual communications.
How to stay in dialogue when you’re angry, scared, or frustrated.
How to turn challenging conversations into action & results.

Learning Tools:

Stories
Real life work scenarios
Group Exercises
Self Assessment
Infographics

Your Takeaways:

Communicate effectively virtually with internal and external clients
Manage challenging virtual conversations
Achieve better Results

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Περισσότερες πληροφορίες / Υποστήριξη: 210 9210734 / e-mail: Αυτή η διεύθυνση ηλεκτρονικού ταχυδρομείου προστατεύεται από τους αυτοματισμούς αποστολέων ανεπιθύμητων μηνυμάτων. Χρειάζεται να ενεργοποιήσετε τη JavaScript για να μπορέσετε να τη δείτε.

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Customer Experience (Virtual)

Θεματολογία:

Από την εξυπηρέτηση πελατών (Customer Service) στην εμπειρία πελατών (Customer Experience - CX)
Είναι όλες οι επιχειρήσεις έτοιμες να προσφέρουν εμπειρία στους πελάτες τους;
Συστατικά στοιχεία της εμπειρίας του πελάτη.
To ταξίδι των πελατών (customer journey).
Σημεία επαφής με τους πελάτες (touch points).
Κρίσιμες αποφάσεις: Που ανταποκρινόμαστε στις προσδοκίες των πελατών και που όχι. Ενέργειες
Δείκτης μέτρησης του Customer Experience
Πλάνο δράσης

essentials of negotiations

Essentials of Negotiations (4 hours)

Learning Objectives:

Learn how to negotiate with confidence
How to prepare for a negotiation
How to create a win win outcomes during negotiations
Understand habits of great negotiators
Need to practice negotiating in a safe environment

Learning Modules:

The structure of effective negotiations
How to prepare effectively for win win
The principles behind collaborative negotiations
How to listen effectively and discover the other parties needs
How to creatively use variables to achieve win outcomes
How to avoid the common mistakes many negotiators make
How to trade effectively

Learning Tools:

Videos
Stories
Real life work scenarios
Group Exercises
Self Assessment
Infographics

Your Takeaways:

Skilfully craft long term win win agreements
Overcome barriers to effective negotiation
Develop personal strategies for successful negotiations

Essentials of Negotiations

influence skills 6h

Influencing Skills (6 hours)

Learning Objectives:

How to influence others more successfully
How can I apply my influencing skills during business activities
How can I recognize when to use persuasion or influencing techniques
Which communication techniques are there to grow influencing skills
How can I create meaningful and long term connections with stakeholders

Learning Modules:

Understand the difference between persuasion and influencing.
Understand and apply the psychology of persuasion.
Know how to focus on influencing key behaviors to create results.
Have a more thorough goal orientation to influence others and self.
Know how to use credibility, communication, connections and currencies (reciprocity) to become an effective influencer.
Be able to analyze context factors to determine the best influencing strategy.
Learn from your colleagues the project they have been working on and how they applied some of the learned material to improve their performance.
Work on your own influence challenge.

Learning Tools:

Videos
Stories
Real life work scenarios
Group Exercises
Self Assessment
Infographics

Your Takeaways:

Learn and apply different influencing techniques
Tool and tips to become a real influencer
Understand context factors that impact influencing strategy

Influencing Skills

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Influencing Skills for Insurance Brokers (2 hours)

Learning Objectives:

How to influence others more successfully
How can I apply my influencing skills during business activities
How can I recognize when to use persuasion or influencing techniques
Which communication techniques are there to grow influencing skills
How can I create meaningful and long term connections with stakeholders

Learning Modules:

Understand the difference between persuasion and influencing.
Understand and apply the psychology of persuasion.
Know how to focus on influencing key behaviors to create results.
Have a more thorough goal orientation to influence others and self.
Know how to use credibility, communication, connections and currencies (reciprocity) to become an effective influencer.
Be able to analyze context factors to determine the best influencing strategy.
Learn from your colleagues the project they have been working on and how they applied some of the learned material to improve their performance.
Work on your own influence challenge.