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How would you rate your ability to communicate?

Would you like to improve?

How will you know when you have achieved what you wish for?

Our Approach

The way you interact with others can be the key to your workplace success. Communicating under pressure, managing challenging relationships or looking to build lasting rapport, your style and interpersonal skill can make or break your chances of being effective. In this Program you learn how to capitalise on your existing skills, fine-tune your approach and build a strategies for communication with real impact. Everything we do is participative and interactive. There will be work in pairs, small group work, processes and exercises designed to stimulate, challenge and develop your knowledge and skills. There is even some fun!


Communication Challenges

Murder Mystery Exercise

Four Styles of Communication

Missile Launcher Exercise

You & Your Team

Team Roles

Training Objectives

At the end of this course you will be able to:

1.Improve your communication skills with different kinds of people and in different situations
2.Reduce problems with communication, particularly in relation to clarity, summarising & checking, appreciating the style of others and following-up
3.Understand the importance teamwork, and play your part in improving it
4.Understand different team roles, and how to apply them

5.Develop more effective team-working, which means helping you, your colleagues and your customers


One Day

Program Schedule

Day One

Welcome & Introduction

Program Objectives

Personal Objectives

Communication Challenges

Murder Mystery Exercise

Four Styles of Communication

Four Constructs in Communication

Passive – Assertive – Aggressive

Assertive Behaviour

The Missile Launcher

You & Your Team

Team Evolution

GHO Model

Analysing Your Team

Team Roles

Belbin’s Team Roles

Analysing Your Team

Action Planning

Summary & Close

Reflection, Discussion & Review

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