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Duration

Twenty four (24) hours

Who should attend

The PSPO course may be interesting to all involved in software development upon the Scrum framework, but has been specifically conceived for those responsible over products from a business and product management perspective and taking up the highly accountable role of Scum Product Owner. 

Training Overview

The Scrum.org mission is to improve the Profession of Software Development.  A part of mission, Scrum.org provides the highest quality Scrum training, including the most advanced training materials and certified Professional Scrum Trainers (PSTs) to deliver it.  The curriculum and courseware are highly-tuned and standardized.

Course Objectives

-Participants will have a clear understanding of the mechanics of Scrum and how the Product Owner role fits in.

-Participants can act as a Product Owner for Scrum Teams and stakeholders.

-Participants can effectively increase the business agility of their organization

Course Topics

-Agile  Product Management

-Value-Driven Development

-Scrum Principles and Empiricism

-The Scrum Framework

-Product Backlog Management

-Release Management

Course Description

Being a professional Product Owner encompasses more than writing requirements or managing a Product Backlog.

Product Owners need to have a concrete understanding of all product management aspects, including but not limited to product ownership that drives value from their products.

The three days professional Scrum Product Owner course focuses on all of these areas to teach participants how to maximize the value of software products and systems.

PSPO is the cutting-edge course for Product Owners, Agile product managers and anyone responsible for a software product’s success in the market. 

In this course, students will develop and solidify their knowledge of being a Product Owner through instruction and team based exercises.

The breadth of the role’s responsibilities in delivering a successful product will become more clear from an Agile perspective. 

Metrics are identified to track the creation of value and the successful delivery of the product to the marketplace.

The PSPO course is much more than just a set of slides and an instructor.  In this course participants work on real-life cases with other classmates together as a team. 

This course is made up of discussions and hands-on exercises based upon real-life cases.

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ITIL MANAGING ACROSS THE LIFECYCLE

Γενικά για το σεμινάριο:

The intent of the Managing across the Lifecycle (MALC) qualification is to give candidates the skills to support an organization’s service delivery by bridging the service lifecycle stages. The qualification demonstrates that candidates have learned the value of one combined service management practice as opposed to separate subject areas. ITIL® processes and practices, as learnt from the lifecycle and capability streams of the intermediate certificates, are put into a context of delivering this value.

The learning outcomes are intended to bring a candidate from ITIL content knowledge to ITIL content application and integration knowledge, and provide skills that can be used in the workplace in a tangible way. Testing and validation of knowledge take place at Bloom's taxonomy level 4 (analysing) and level 5 (evaluating), reflecting the focus on integration when compared with the ITIL intermediate qualifications. While MALC encompasses the broadest perspectives of service management skills, for example those related to project management and application design, it is not intended to teach these practices, rather to refer to them as contexts for ITIL application. A high-level understanding of these is still expected. This qualification focuses on strategizing, planning, using and measuring ITIL practices in an integrated functioning model:

• How the service lifecycle stages form an integrated whole
• Process integration and interfaces
• Shared data / information / knowledge.

Το σεμινάριο απευθύνεται:

The qualification prepares candidates to work in established service management roles, as well as to implement and improve service management practices. The target group for the MALC qualification
includes, but is not limited to:

  • Chief information officers
  • Senior IT managers
  • IT managers
  • Supervisors
  • IT professionals
  • IT operations practitioners
  • IT development practitioners
  • Individuals who require a business and management level understanding of the ITIL service
  • lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module
  • Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisite.

Μεθοδολογία Σχεδιασμού και Υλοποίησης

Πριν την έναρξη του προγράμματος ειδικά ερωτηματολόγια ανάλυσης αναγκών αποστέλλονται σε όλους τους υποψήφιους συμμετέχοντες προκειμένου να γίνει η καταγραφή των εξής στοιχείων:

  • Ακαδημαϊκό Υπόβαθρο
  • Επαγγελματική Εμπειρία στην προηγούμενη καριέρα
  • Τρέχουσα θέση στην Επιχείρηση
  • Προσδοκίες που επιθυμείτε να καλύψει το σεμινάριο
  • Άλλες παρατηρήσεις σχετικά με την υλοποίηση του Σεμιναρίου

Συνοπτικό Πρόγραμμα Σεμιναρίου:

The Managing services and service management
The service lifecycle
Service value across the different stages of the service lifecycle
Other key concepts.

Communication and stakeholder management
Co-ordination of business relationship management across the service lifecycle, and the role of business relationship management in communication
Stakeholder management and communication
The value of good communication and ensuring its flow across the service lifecycle.

Integrating service management processes across the service lifecycle
The integration of service management processes through the service lifecycle
The impact of service strategy on other service lifecycle stages
The value of a service lifecycle perspective when designing service solutions
The inputs and outputs of processes and stages in the service lifecycle
The value to business and the interfaces of all processes in the ITIL service lifecycle.

Managing services across the service lifecycle
Identification and assessment of customer and stakeholder needs and requirements across all service lifecycle stages, and ensuring appropriate priority is given to them
How the service design package provides a link between service design, service transition and service operation
Managing cross-lifecycle processes to ensure appropriate impact and involvement at allrequired service lifecycle stages
Implementing and improving services, using key sources of information for identifying the needfor improvement
The challenges, critical success factors and risks of the service lifecycle stages, and potential conflicts and competing issues across the service lifecycle.

Governance and organization
Governance
Organizational structure, skills and competence
Service provider types and service strategies.

Measurement
Measuring and demonstrating business value
Determining and using metrics
Design and development of measurement frameworks and methods
Monitoring and control systems
Use of event management tools to increase visibility of the infrastructure and IT service delivery.

Implementing and improving service management capability
Implementing service management
Assessing service management
Improving service management
Key considerations for the implementation and improvement of both the service managementpractice and the services themselves
Key considerations when planning and implementing service management technologies.

Διάρκεια: Πέντε ημέρες (40 ώρες).

Πιστοποίηση

Μετά την ολοκλήρωση του προγράμμτος οι συμμετέχοντες μπορούν να πιστοποιηθούν στην αντίστοιχη εξέταση καθώς η Door Greece είναι πιστοποιημένο Εκπαιδευτικό Κέντρο της Peoplecert & του AXELOS.

ITIL ATO logo small

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logoTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® is a registered trade mark of the Cabinet Office. The Swirl logo™ is a trade mark of the Cabinet Office’ in the first occurrence of the logo or word mark.

IT Infrastructure Library® is a registered trade mark of the Cabinet Office’ where referenced.

© Crown copyright 2013 Reproduced under license from the Cabinet Office’, for any diagram or table from a Cabinet Office Best Management Practice publication or other source.

 

ITIL Operational Support and Analysis

Γενικά για το σεμινάριο:

Successful implementation of ITIL® operational support and analysis best practices enables IT departments to reduce downtime and costs while improving customer satisfaction. In this course, you learn how to plan, implement and optimize the OSA processes and gain the skills required to take the ITIL Intermediate Qualification: Operational Support and Analysis Certification Exam.

Το σεμινάριο Απευθύνεται:

This course is valuable for those who want to achieve ITIL Intermediate Qualification: Operational Support and Analysis certification. The ITIL Foundation Certificate (or v2-v3 bridge equivalent), or the ITIL Expert Certificate achieved via a bridging route, is required to attend this course and take the ITIL Certification Exam on the final day.

Μεθοδολογία Σχεδιασμού και Υλοποίησης

Πριν την έναρξη του προγράμματος ειδικά ερωτηματολόγια ανάλυσης αναγκών αποστέλλονται σε όλους τους υποψήφιους συμμετέχοντες προκειμένου να γίνει η καταγραφή των εξής στοιχείων:

  • Ακαδημαϊκό Υπόβαθρο
  • Επαγγελματική Εμπειρία στην προηγούμενη καριέρα
  • Τρέχουσα θέση στην Επιχείρηση
  • Προσδοκίες που επιθυμείτε να καλύψει το σεμινάριο
  • Άλλες παρατηρήσεις σχετικά με την υλοποίηση του Σεμιναρίου

Συνοπτικό Πρόγραμμα Σεμιναρίου:

Introduction and Overview
Service management as a practice
The service value proposition
Optimizing operational service performance
The role of OSA processes in the lifecycle
How OSA supports the service lifecycle

Core Service Operation Processes
Event management
The purpose, goal and objectives of event management
Explaining triggers, inputs, outputs and the process interfaces
Using critical success factors to check effectiveness and efficiency
Employing active and passive monitoring tools
Incident management
Managing the incident lifecycle
Identifying process activities, methods and techniques and how they relate to the service lifecycle
Interaction with design services
Incident management involvement on information management
Request fulfillment
Scope of the processes
The policies, principles and the request model concept
Dealing with service requests from users
How KPIs can verify effectiveness and efficiency of the request fulfillment process
Problem management
The objectives of the problem management process
Managing the lifecycle of problems
Value to the business and the service lifecycle
Identifying triggers, input and output to other processes
Analyzing critical success factors to check efficiency
Access management
Policies, principles and basic concepts
Managing authorized user access
Distinguishing access management and information management
Executing security and availability management policies
Challenges and critical success factors
Verifying effectiveness and efficiency

Service Desk
Establishing the service desk objectives
Organizational structures and staffing options
Providing a single point of contact
Measuring effectiveness and efficiency
Impact of service desk on customer perception
Reasons and options for outsourcing the service desk

Service Operation Functions
Functions of technical management, IT operations management and application management
How the functions contribute to OSA
Identifying the roles of each function
Distinguishing the objectives of each function
Analyzing the function's activities

Technology Considerations
Generic technology requirements
Evaluation criteria for technology and tooling for process implementation
Planning and implementing service management technologies
Assessing and managing the project, risk and staffing for process implementation
Identifying the critical success factors and risks related to implementing practices and processes

Implementation Considerations
Managing change in service operation
Examining implementation aspects of service operation and project management
Assessing and managing risk in service operation
Operational staff considerations in service design and transition
How to plan and implement service management technologies

Διάρκεια: Τρεις ημέρες (24 ώρες).

Πιστοποίηση

Μετά την ολοκλήρωση του προγράμμτος οι συμμετέχοντες μπορούν να πιστοποιηθούν στην αντίστοιχη εξέταση καθώς η Door Greece είναι πιστοποιημένο Εκπαιδευτικό Κέντρο της Peoplecert & του AXELOS.

ITIL ATO logo small

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logoTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® is a registered trade mark of the Cabinet Office. The Swirl logo™ is a trade mark of the Cabinet Office’ in the first occurrence of the logo or word mark.

IT Infrastructure Library® is a registered trade mark of the Cabinet Office’ where referenced.

© Crown copyright 2013 Reproduced under license from the Cabinet Office’, for any diagram or table from a Cabinet Office Best Management Practice publication or other source.

ITIL Planning Protection and Optimization

Γενικά για το σεμινάριο:

ITIL® planning, protection and optimization best practices ensure IT departments can cost-effectively manage customer demand, availability and capacity while mitigating risk. In this course, you learn how to plan, implement and optimize the PPO processes and gain the skills required to take the ITIL Intermediate Qualification: Planning, Protection and Optimization Certification Exam.

Το σεμινάριο Απευθύνεται:

This course is valuable for those who want to achieve ITIL Intermediate Qualification: Planning, Protection and Optimization Certification. The ITIL Foundation Certificate (or v2-v3 bridge equivalent), or the ITIL Expert Certificate achieved via a bridging route, is required to attend this course and take the ITIL Certification Exam on the final day.

Μεθοδολογία Σχεδιασμού και Υλοποίησης

Πριν την έναρξη του προγράμματος ειδικά ερωτηματολόγια ανάλυσης αναγκών αποστέλλονται σε όλους τους υποψήφιους συμμετέχοντες προκειμένου να γίνει η καταγραφή των εξής στοιχείων:

  • Ακαδημαϊκό Υπόβαθρο
  • Επαγγελματική Εμπειρία στην προηγούμενη καριέρα
  • Τρέχουσα θέση στην Επιχείρηση
  • Προσδοκίες που επιθυμείτε να καλύψει το σεμινάριο
  • Άλλες παρατηρήσεις σχετικά με την υλοποίηση του Σεμιναρίου

Συνοπτικό Πρόγραμμα Σεμιναρίου:

Introduction and Overview
PPO in the context of the service lifecycle
Service optimization
Service design basics
The role of design coordination within PPO

Capacity Management
Basic concepts
Purpose, goals and objectives of capacity management
Methods and techniques
Capacity management policies, principles and basic concepts
Capacity management activities
Conducting capacity management to contribute to quality assurance
The capacity management information system
Meeting cost and time constraints

Availability Management
Scope of availability management
Purpose and objectives
Availability management in relation to PPO
Enabling availability management through methods and techniques
How availability management creates business value
Concepts and activities
Triggers, input and output to other processes
Establishing metrics to ensure process quality
Demonstrating the efficiency and effectiveness of successful availability management

IT Service Continuity Management (ITSCM)
ITSCM to generate business value
Illustrating the main activities
Initiation
Requirements and strategy
Implementation
Ongoing operation
Primary activities
Policies and principles
Ensuring quality assurance when introducing services through effective ITSCM
Managing risks
Planning for recovery
Challenges and critical success factors

Information Security Management (ISM)
Overview of ISM
Analyzing how ISM contributes to quality assurance for new services
How ISM generates business value
Aligning IT security with business security
Key activities for ISM implementation
Methods and techniques
Ensuring confidentiality, integrity and availability
Key metrics to measure success
Challenges and risks of ISM

Demand Management
Purpose of demand management
Scope and objectives
Service strategy and demand management
Coupling capacity with demand
Identifying demand management patterns
Activities, methods and techniques
Influencing customer demand
Managing demand for service
Demand management techniques

Roles and Responsibilities
Defining the key roles for executing each process step
Process manager and process practitioner
Capacity management
Availability management
IT service continuity management
Information security management

Technology and Implementation Considerations
Generic requirements and evaluation criteria
Special technology functions and features related to PPO
Good practices for implementation
Determining the evaluation criteria for technology and process implementation
Challenges, critical success factors and risks
Designing technology architecture
Considerations for planning and implementing service management technologies

Διάρκεια: Τρεις ημέρες (24 ώρες).

Πιστοποίηση

Μετά την ολοκλήρωση του προγράμμτος οι συμμετέχοντες μπορούν να πιστοποιηθούν στην αντίστοιχη εξέταση καθώς η Door Greece είναι πιστοποιημένο Εκπαιδευτικό Κέντρο της Peoplecert & του AXELOS.

ITIL ATO logo small

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logoTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® is a registered trade mark of the Cabinet Office. The Swirl logo™ is a trade mark of the Cabinet Office’ in the first occurrence of the logo or word mark.

IT Infrastructure Library® is a registered trade mark of the Cabinet Office’ where referenced.

© Crown copyright 2013 Reproduced under license from the Cabinet Office’, for any diagram or table from a Cabinet Office Best Management Practice publication or other source.

 

ITIL Release Control and Validation

Γενικά για το σεμινάριο:

To implement new services in a controlled and cost-effective manner, IT departments must successfully implement ITIL® release, control and validation best practices. In this course, you learn how to plan, implement and optimize the RCV processes and gain the skills required to take the ITIL Intermediate Qualification: Release, Control and Validation Certification Exam.

Το σεμινάριο Απευθύνεται:

This course is valuable for those who want to achieve ITIL Intermediate Qualification: Release, Control and Validation Certification. The ITIL Foundation Certificate (or v2-v3 bridge equivalent), or the ITIL Expert Certificate achieved via a bridging route, is required to attend this course and take the ITIL Certification Exam on the final day.

Μεθοδολογία Σχεδιασμού και Υλοποίησης

Πριν την έναρξη του προγράμματος ειδικά ερωτηματολόγια ανάλυσης αναγκών αποστέλλονται σε όλους τους υποψήφιους συμμετέχοντες προκειμένου να γίνει η καταγραφή των εξής στοιχείων:

  • Ακαδημαϊκό Υπόβαθρο
  • Επαγγελματική Εμπειρία στην προηγούμενη καριέρα
  • Τρέχουσα θέση στην Επιχείρηση
  • Προσδοκίες που επιθυμείτε να καλύψει το σεμινάριο
  • Άλλες παρατηρήσεις σχετικά με την υλοποίηση του Σεμιναρίου

Συνοπτικό Πρόγραμμα Σεμιναρίου:

Introduction and Overview
Exploring the purpose and objectives of the service transition stream
The scope of the service transition phase in relation to the RCV processes
Developing an effective service transition strategy
The approach and best practices in planning and coordinating service transition activities

Core Release, Control and Validation Processes
Change management
Purpose, goals and objectives
Implementing change with minimal disruption and rework
Evaluating business, technical and financial aspects
Achieving successful service transition
Activities, methods and techniques
Post-implementation review
Key metrics to measure success
Service asset and configuration management (SACM)
Business value of the SACM process
Activities, methods and techniques
Supporting the effective execution of the SACM process using a configuration management system (CMS)
Describing the tools, activity model and deliverables for executing each key activity
Effectively measuring the SACM process with metrics
Typical day-to-day configuration management activities
Service validation and testing (SVT)
How SVT creates business value
Identifying how policies can drive and support the execution of the SVT process
Triggers, inputs, outputs and interfaces with other processes
Acquiring relevant test data
Building quality service deliverables using test levels and test models
Measuring the SVT process in terms of business value contribution
Release and deployment management (RDM)
Analyzing how services are released into production to enable effective use of services
Planning, scheduling and controlling releases
Identifying clear planning conditions including pass/fail criteria
Illustrating the main activities and how they relate to RCV
The key steps for performing the actual transfer
Defining metrics for process quality

Request Fulfillment and Change Evaluation
Analyzing how service requests should be handled
Request fulfillment to establish a self-help service practice
Identifying the differences between request fulfillment and incident management
Evaluating services against target performance in the context of change
Meeting committed service level performance
Intended and unintended effects of a change
Evaluating predicted service performance and actual performance

Knowledge Management (KM)
The business value of the KM process
Identifying what constitutes an effective KM strategy
Analyzing the basic layers of the KM concept using the DIKW structure
Describing the key steps of effective data and information management

Roles and Responsibilities
Change management
Service asset and configuration management
Release and deployment management
Request fulfillment and change evaluation

Technology and Implementation Considerations
Technology as part of implementing service management
Evaluation criteria for service management tools
Identifying good practices with service design
Challenges, critical success factors and risks
Managing change in operations
How to plan and implement service management technologies

Διάρκεια: Τρεις ημέρες (24 ώρες).

Πιστοποίηση

Μετά την ολοκλήρωση του προγράμμτος οι συμμετέχοντες μπορούν να πιστοποιηθούν στην αντίστοιχη εξέταση καθώς η Door Greece είναι πιστοποιημένο Εκπαιδευτικό Κέντρο της Peoplecert & του AXELOS.

ITIL ATO logo small

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logoTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® is a registered trade mark of the Cabinet Office. The Swirl logo™ is a trade mark of the Cabinet Office’ in the first occurrence of the logo or word mark.

IT Infrastructure Library® is a registered trade mark of the Cabinet Office’ where referenced.

© Crown copyright 2013 Reproduced under license from the Cabinet Office’, for any diagram or table from a Cabinet Office Best Management Practice publication or other source.

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