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Απευθύνεται σε Specialists σε IT Coordination, IT Consultants, IT Managers & Team members, Project Leaders, General Managers, IT Sales People.
Σκοπός του εκπαιδευτικού προγράμματος είναι η βαθύτερη κατανόηση του τρόπου διαχείρισης των υπηρεσιών πληροφορικής και της εφαρμογής τους εντός ενός οργανισμού με σχετικές πρακτικές, μεθόδους & εργαλεία χρησιμοποιώντας την τελευταία έκδοση του ITIL. Το πρόγραμμα οδηγεί σε εξετάσεις Πιστοποίησης.
Εκπαιδευτικές ενότητες
- Understand the concepts and challenges relating to the following across the service value system:
- Organizational structure/ Integrated, collaborative teams/ Team capabilities, roles and competencies/ Team culture/ Working to a customer-oriented mindset/Employee satisfaction management/ The value of positive communication
- Understand how to use a “shift-left” approach
- Know how to plan and manage resources in the service values system, including:
- Team collaboration and integration/ Workforce planning / Results based measuring and reporting / The culture of continual improvement
- Team collaboration and integration/ Workforce planning / Results based measuring and reporting / The culture of continual improvement
- Understand the use and value of information and technology across the service value system, including:
- Integrated service management toolsets/ Integration and date sharing/Reporting & advanced analytics/ Collaboration & workflow
- Robotic process automation/ AI and machine learning/ Information models
- Integrated service management toolsets/ Integration and date sharing/Reporting & advanced analytics/ Collaboration & workflow
- Know how to use a value stream to design, develop and transition new services
- Know how to use a value stream to provide user support
- Know how to co-ordinate, prioritize and structure work and activities to create, deliver and support services including:
- Managing work as tickets/ Prioritizing work
- Understand the use and value of the following across the service value system:
- Buy vs build considerations
- Sourcing options
- Service integration and management
Εργαλεία
- Πραγματικά σενάρια
- Ασκήσεις
Διάρκεια: 24 ώρες - σε αίθουσα & online
Εξετάσεις
- Μετά το τέλος του προγράμματος οι εκπαιδευόμενοι εάν το επιθυμούν μπορούν να πιστοποιηθούν καθώς η Door Training & Consulting είναι πιστοποιημένο εκπαιδευτικό κέντρο της PeopleCert και του AXELOS. Passing rate 70% (28/40)