What is the difference between influence and persuasion?

How can you adapt your communication style to improve your influence?

How important is it to build rapport?

Approach

One of the most important skills for any successful individual is the ability to influence the behavior of ourselves and of others. In the workplace where business processes are becoming more complex, where globalization has brought matrix structures, where the speed of change puts more pressure on individuals to achieve results and where we have to do more with less resources influencing has become a pivotal skill for employees to make a quick career and stay successful.

This training is about obtaining results. It is focused on influencing our own and others behavior in order to achieve the results we want in our professional and our personal life.

Topics

Persuasion versus Influence

The Psychology of Persuasion

The End in Mind

Credibility

Communication & Influence

Rapport Building

Reciprocity

Training Objectives

At the end of this training Program, participants will be able to:

6.Analyze context factors to determine the best influencing strategy

Duration

One Day

Program Schedule

Day One

Introduction & Welcome

Program Objectives

Personal Objectives

Persuasion versus Influence

Differences and Definitions

The Psychology of Persuasion

Fixed Action Patterns 

Commitment and Consistency

6 principles 

The End in Mind

SMART

Credibility

The 4 cores of Credibility

Communication & Influence

Rapport Building

Reciprocity

Personal Action Planning

Reflection, Discussion & Action Planning