Companies sell products and services. People in organizations sell their ideas. Effective communication skills are the secret of success when you need to promote your ideas among colleagues, clients and customers. The ability to win people over to your ideas without coercion, using relationship-based, emotionally intelligent persuasion, is the key to making your way in the world of business.
Approach
This training program focuses on applying communication techniques that are most effective to your agenda, and on becoming an acute listener to other people's messages. These two skills combined will allow you to apply the principles of effective communication as a systematic, consistent and coherent strategy for putting your ideas across.
Topics
Principles of Effective Communication
Perception and Communication
Empathy and Asking the Right Questions
Communication as Interpersonal Transaction
Personal Communication Styles
Models of Communication
Organizational Communication Types
Persuasion Techniques
Training Objectives
At the end of this training you will be able to:
4.Apply persuasion techniques.
Duration
Two Days
Program Schedule
Day One
Introduction & Welcome
Program Objectives
Personal Objectives
Leading Change
Principles of Effective Communication
Collecting All the Colors
Perception and Communication
Perception Affects
The Effect of Perception on Communication
How Do I Manage Perception – The Ladder of Inference
Empathy and Asking the Right Questions
What’s on Your Mind? – Reflecting on Thoughts in the Background
What Does It Mean to Be an Empathetic Listener?
Raising the Effectiveness of Communication by Asking the Right Question at the Right Time
Communication as Interpersonal Transaction
Reacting to Circumstance.
The Transactional Analysis Model.
Personal Action Planning
Day Two
Welcome Back
Communication Styles
What's My Style?
Styling
Passive, Assertive, Aggressive
The Pressure Cycle
Color Code to Assertive Behavior
Assertive Communication
Organizational Communication
Organizational culture
Organizational communication
Communicating my organization
The SWOT Analysis Model
Top of The Line Communication Skills – Selling Ideas
Ideas for Sale
The Five Step Model
Personal Action Planning