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Γενικά για το σεμινάριο:

To implement new services in a controlled and cost-effective manner, IT departments must successfully implement ITIL release, control and validation best practices. In this course, you learn how to plan, implement and optimize the RCV processes and gain the skills required to take the ITIL Intermediate Qualification: Release, Control and Validation Certification Exam.

Το σεμινάριο Απευθύνεται:

This course is valuable for those who want to achieve ITIL Intermediate Qualification: Release, Control and Validation Certification. The ITIL Foundation Certificate (or v2-v3 bridge equivalent), or the ITIL Expert Certificate achieved via a bridging route, is required to attend this course and take the ITIL Certification Exam on the final day.

Μεθοδολογία Σχεδιασμού και Υλοποίησης

Πριν την έναρξη του προγράμματος ειδικά ερωτηματολόγια ανάλυσης αναγκών αποστέλλονται σε όλους τους υποψήφιους συμμετέχοντες προκειμένου να γίνει η καταγραφή των εξής στοιχείων:

  • Ακαδημαϊκό Υπόβαθρο
  • Επαγγελματική Εμπειρία στην προηγούμενη καριέρα
  • Τρέχουσα θέση στην Επιχείρηση
  • Προσδοκίες που επιθυμείτε να καλύψει το σεμινάριο
  • Άλλες παρατηρήσεις σχετικά με την υλοποίηση του Σεμιναρίου

Συνοπτικό Πρόγραμμα Σεμιναρίου:

Introduction and Overview
Exploring the purpose and objectives of the service transition stream
The scope of the service transition phase in relation to the RCV processes
Developing an effective service transition strategy
The approach and best practices in planning and coordinating service transition activities


Core Release, Control and Validation Processes
Change management
Purpose, goals and objectives
Implementing change with minimal disruption and rework
Evaluating business, technical and financial aspects
Achieving successful service transition
Activities, methods and techniques
Post-implementation review
Key metrics to measure success
Service asset and configuration management (SACM)
Business value of the SACM process
Activities, methods and techniques
Supporting the effective execution of the SACM process using a configuration management system (CMS)
Describing the tools, activity model and deliverables for executing each key activity
Effectively measuring the SACM process with metrics
Typical day-to-day configuration management activities
Service validation and testing (SVT)
How SVT creates business value
Identifying how policies can drive and support the execution of the SVT process
Triggers, inputs, outputs and interfaces with other processes
Acquiring relevant test data
Building quality service deliverables using test levels and test models
Measuring the SVT process in terms of business value contribution
Release and deployment management (RDM)
Analyzing how services are released into production to enable effective use of services
Planning, scheduling and controlling releases
Identifying clear planning conditions including pass/fail criteria
Illustrating the main activities and how they relate to RCV
The key steps for performing the actual transfer
Defining metrics for process quality


Request Fulfillment and Change Evaluation
Analyzing how service requests should be handled
Request fulfillment to establish a self-help service practice
Identifying the differences between request fulfillment and incident management
Evaluating services against target performance in the context of change
Meeting committed service level performance
Intended and unintended effects of a change
Evaluating predicted service performance and actual performance


Knowledge Management (KM)
The business value of the KM process
Identifying what constitutes an effective KM strategy
Analyzing the basic layers of the KM concept using the DIKW structure
Describing the key steps of effective data and information management


Roles and Responsibilities
Change management
Service asset and configuration management
Release and deployment management
Request fulfillment and change evaluation

Technology and Implementation Considerations
Technology as part of implementing service management
Evaluation criteria for service management tools
Identifying good practices with service design
Challenges, critical success factors and risks
Managing change in operations
How to plan and implement service management technologies

Διάρκεια:  Τρεις ημέρες (24 ώρες).

  • 'ITIL® is a registered trade mark of the Cabinet Office. The Swirl logo™ is a trade mark of the Cabinet Office’ in the first occurrence of the logo or word mark
  • 'IT Infrastructure Library® is a registered trade mark of the Cabinet Office’ where referenced
  • '© Crown copyright 2013 Reproduced under license from the Cabinet Office’, for any diagram or table from a Cabinet Office Best Management Practice publication or other source.

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