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Γενικά για το σεμινάριο:

ITIL planning, protection and optimization best practices ensure IT departments can cost-effectively manage customer demand, availability and capacity while mitigating risk. In this course, you learn how to plan, implement and optimize the PPO processes and gain the skills required to take the ITIL Intermediate Qualification: Planning, Protection and Optimization Certification Exam.

Το σεμινάριο Απευθύνεται:

This course is valuable for those who want to achieve ITIL Intermediate Qualification: Planning, Protection and Optimization Certification. The ITIL Foundation Certificate (or v2-v3 bridge equivalent), or the ITIL Expert Certificate achieved via a bridging route, is required to attend this course and take the ITIL Certification Exam on the final day.

Μεθοδολογία Σχεδιασμού και Υλοποίησης

Πριν την έναρξη του προγράμματος ειδικά ερωτηματολόγια ανάλυσης αναγκών αποστέλλονται σε όλους τους υποψήφιους συμμετέχοντες προκειμένου να γίνει η καταγραφή των εξής στοιχείων:

  • Ακαδημαϊκό Υπόβαθρο
  • Επαγγελματική Εμπειρία στην προηγούμενη καριέρα
  • Τρέχουσα θέση στην Επιχείρηση
  • Προσδοκίες που επιθυμείτε να καλύψει το σεμινάριο
  • Άλλες παρατηρήσεις σχετικά με την υλοποίηση του Σεμιναρίου

Συνοπτικό Πρόγραμμα Σεμιναρίου:

Introduction and Overview
PPO in the context of the service lifecycle
Service optimization
Service design basics
The role of design coordination within PPO


Capacity Management
Basic concepts
Purpose, goals and objectives of capacity management
Methods and techniques
Capacity management policies, principles and basic concepts
Capacity management activities
Conducting capacity management to contribute to quality assurance
The capacity management information system
Meeting cost and time constraints


Availability Management
Scope of availability management
Purpose and objectives
Availability management in relation to PPO
Enabling availability management through methods and techniques
How availability management creates business value
Concepts and activities
Triggers, input and output to other processes
Establishing metrics to ensure process quality
Demonstrating the efficiency and effectiveness of successful availability management


IT Service Continuity Management (ITSCM)
ITSCM to generate business value
Illustrating the main activities
Initiation
Requirements and strategy
Implementation
Ongoing operation
Primary activities
Policies and principles
Ensuring quality assurance when introducing services through effective ITSCM
Managing risks
Planning for recovery
Challenges and critical success factors


Information Security Management (ISM)
Overview of ISM
Analyzing how ISM contributes to quality assurance for new services
How ISM generates business value
Aligning IT security with business security
Key activities for ISM implementation
Methods and techniques
Ensuring confidentiality, integrity and availability
Key metrics to measure success
Challenges and risks of ISM


Demand Management
Purpose of demand management
Scope and objectives
Service strategy and demand management
Coupling capacity with demand
Identifying demand management patterns
Activities, methods and techniques
Influencing customer demand
Managing demand for service
Demand management techniques


Roles and Responsibilities
Defining the key roles for executing each process step
Process manager and process practitioner
Capacity management
Availability management
IT service continuity management
Information security management


Technology and Implementation Considerations
Generic requirements and evaluation criteria
Special technology functions and features related to PPO
Good practices for implementation
Determining the evaluation criteria for technology and process implementation
Challenges, critical success factors and risks
Designing technology architecture
Considerations for planning and implementing service management technologies

Διάρκεια:  Τρεις ημέρες (24 ώρες).

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  • 'IT Infrastructure Library® is a registered trade mark of the Cabinet Office’ where referenced
  • '© Crown copyright 2013 Reproduced under license from the Cabinet Office’, for any diagram or table from a Cabinet Office Best Management Practice publication or other source.

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