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itil master

The ITIL® Master Qualification Certificate is the top level certification of the ITIL scheme. This certification will validate a professional’s capability to apply ITIL’s principles, methods and techniques in the real business world.


Individuals for the ITIL® Master level are required to have achieved the ITIL® Service Management Expert certification. The ITIL Master Qualification prerequisites are:

  • Certification at ITIL Expert Level
  • Work experience of at least five years in a leading, managerial, or higher management advisory role in IT service management.

Candidates will also need to demonstrate broad practical involvement in ITIL practices.

How to apply
There is no fixed Syllabus, training course or exam involved. Candidates for the ITIL Master Qualification Certification must contact PEOPLECERT at Αυτή η διεύθυνση ηλεκτρονικού ταχυδρομείου προστατεύεται από τους αυτοματισμούς αποστολέων ανεπιθύμητων μηνυμάτων. Χρειάζεται να ενεργοποιήσετε τη JavaScript για να μπορέσετε να τη δείτε. for an application form. Submit a “Proposal” to the Official ITIL Accreditor, i.e. an idea for business improvement and “Work Package” to the Official ITIL Accreditor, i.e information and evidence on the idea’s effectiveness and benefits. Candidates for the ITIL Master qualification must submit in writing a real-world project of their choice, spanning across a variety of ITL areas, elaborate on the knowledge they applied to implement real solutions, and demonstrate the continued effectiveness of the solution and its benefits to the business.

Attend a personal “Interview” with an assessment panel appointed by the Official ITIL Accreditor that will verify the above components. Certification will be provided upon the positive assessment of the project, followed by the successful interview with the Assessors.

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© Crown copyright 2013 Reproduced under license from the Cabinet Office’, for any diagram or table from a Cabinet Office Best Management Practice publication or other source.

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