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  • Service Transition

    itil service transition

    Γενικά για το σεμινάριο:

    Successful implementation of ITIL® service transition best practices enables IT departments to develop capabilities for transitioning new and changed services into operations, ensuring that requirements are effectively realized while controlling the risks of failure and disruption. In this course, you learn how to plan, implement and optimize the service transition processes and gain the skills required to take the ITIL Intermediate Qualification: Service Transition Certification Exam.

    Το σεμινάριο Απευθύνεται:

    This course is valuable for those who want to achieve the ITIL Intermediate Qualification: Service Transition Certificate. The ITIL Foundation Certificate (or v2-v3 bridge equivalent), or the ITIL Expert Certificate achieved via a bridging route, is required to attend this course and take the ITIL Certification Exam on the final day.

    Μεθοδολογία Σχεδιασμού και Υλοποίησης

    Πριν την έναρξη του προγράμματος ειδικά ερωτηματολόγια ανάλυσης αναγκών αποστέλλονται σε όλους τους υποψήφιους συμμετέχοντες προκειμένου να γίνει η καταγραφή των εξής στοιχείων:

    • Ακαδημαϊκό Υπόβαθρο
    • Επαγγελματική Εμπειρία στην προηγούμενη καριέρα
    • Τρέχουσα θέση στην Επιχείρηση
    • Προσδοκίες που επιθυμείτε να καλύψει το σεμινάριο
    • Άλλες παρατηρήσεις σχετικά με την υλοποίηση του Σεμιναρίου

    Συνοπτικό Πρόγραμμα Σεμιναρίου:

    Introduction and Overview
    Purpose and objectives
    Linking service transition to other ITIL lifecycle stages
    How service transition creates business value
    Service transition principles: the concept of service and the role of utilities and warranties

    Key Principles of Service Transition
    Establishing a formal policy and common framework for implementation of all required changes
    Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
    Anticipating and managing course corrections
    Ensuring involvement of service transition requirements throughout the lifecycle
    Optimizing service transition performance and typical metrics that can be used

    Primary ITIL Processes within Service Transition
    Change management
    Managing changes in a controlled and consistent manner with minimum disruption
    Maintaining standardized methods for efficient and prompt handling of all changes
    Optimizing business risk
    Service asset and configuration management
    Identifying, controlling and accounting for service assets and CIs
    Recording all changes in the configuration management system
    Knowledge management
    Enabling informed decision making with a service knowledge management system
    The Data-to-Information-to-Knowledge-to-Wisdom structure
    Release and deployment management
    Assembling and positioning all aspects of services into production
    Establishing effective use of new or changed services
    Delivering changes at optimized speed, risk and cost
    Other considerations
    Transition planning and support
    Service validation and testing
    Evaluating performance vs. expectations

    Managing People through Service Transitions
    The nature, purpose and value of supporting service transition activities
    Managing communications and commitment
    Managing organizational and stakeholder change
    Stakeholder management
    The role and requirements of service transition in other ITIL processes

    Organizing for Service Transition
    Roles and responsibilities
    Applying service transition to multiple circumstances
    Identifying the organizational context

    Technology-Related Issues
    Defining technology and tool requirements
    Analyzing the technology requirements for the elements of service transition
    Supporting service transition through technology
    Integrating service transition into the entire lifecycle
    Matching technology to the organizational situation

    Implementing and Improving Service Transition
    Implementing service transition in a virtual or cloud environment
    The challenges facing service transition
    Identifying CSFs and risks that affect the viability of new and changed services
    Establishing critical success factors and key performance indicators (KPIs)
    Estimating benefits and risks for new or changed services
    Incorporating external factors into the analysis


    Μετά την ολοκλήρωση του προγράμμτος οι συμμετέχοντες μπορούν να πιστοποιηθούν στην αντίστοιχη εξέταση καθώς η Door Greece είναι πιστοποιημένο Εκπαιδευτικό Κέντρο της Peoplecert & του AXELOS.

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    ITIL® is a registered trade mark of the Cabinet Office. The Swirl logo™ is a trade mark of the Cabinet Office’ in the first occurrence of the logo or word mark.

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    © Crown copyright 2013 Reproduced under license from the Cabinet Office’, for any diagram or table from a Cabinet Office Best Management Practice publication or other source.

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