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  • Release, Control and Validation

    Γενικά για το σεμινάριο:

    To implement new services in a controlled and cost-effective manner, IT departments must successfully implement ITIL release, control and validation best practices. In this course, you learn how to plan, implement and optimize the RCV processes and gain the skills required to take the ITIL Intermediate Qualification: Release, Control and Validation Certification Exam.

    Το σεμινάριο Απευθύνεται:

    This course is valuable for those who want to achieve ITIL Intermediate Qualification: Release, Control and Validation Certification. The ITIL Foundation Certificate (or v2-v3 bridge equivalent), or the ITIL Expert Certificate achieved via a bridging route, is required to attend this course and take the ITIL Certification Exam on the final day.

    Μεθοδολογία Σχεδιασμού και Υλοποίησης

    Πριν την έναρξη του προγράμματος ειδικά ερωτηματολόγια ανάλυσης αναγκών αποστέλλονται σε όλους τους υποψήφιους συμμετέχοντες προκειμένου να γίνει η καταγραφή των εξής στοιχείων:

    • Ακαδημαϊκό Υπόβαθρο
    • Επαγγελματική Εμπειρία στην προηγούμενη καριέρα
    • Τρέχουσα θέση στην Επιχείρηση
    • Προσδοκίες που επιθυμείτε να καλύψει το σεμινάριο
    • Άλλες παρατηρήσεις σχετικά με την υλοποίηση του Σεμιναρίου

    Συνοπτικό Πρόγραμμα Σεμιναρίου:

    Introduction and Overview
    Exploring the purpose and objectives of the service transition stream
    The scope of the service transition phase in relation to the RCV processes
    Developing an effective service transition strategy
    The approach and best practices in planning and coordinating service transition activities


    Core Release, Control and Validation Processes
    Change management
    Purpose, goals and objectives
    Implementing change with minimal disruption and rework
    Evaluating business, technical and financial aspects
    Achieving successful service transition
    Activities, methods and techniques
    Post-implementation review
    Key metrics to measure success
    Service asset and configuration management (SACM)
    Business value of the SACM process
    Activities, methods and techniques
    Supporting the effective execution of the SACM process using a configuration management system (CMS)
    Describing the tools, activity model and deliverables for executing each key activity
    Effectively measuring the SACM process with metrics
    Typical day-to-day configuration management activities
    Service validation and testing (SVT)
    How SVT creates business value
    Identifying how policies can drive and support the execution of the SVT process
    Triggers, inputs, outputs and interfaces with other processes
    Acquiring relevant test data
    Building quality service deliverables using test levels and test models
    Measuring the SVT process in terms of business value contribution
    Release and deployment management (RDM)
    Analyzing how services are released into production to enable effective use of services
    Planning, scheduling and controlling releases
    Identifying clear planning conditions including pass/fail criteria
    Illustrating the main activities and how they relate to RCV
    The key steps for performing the actual transfer
    Defining metrics for process quality


    Request Fulfillment and Change Evaluation
    Analyzing how service requests should be handled
    Request fulfillment to establish a self-help service practice
    Identifying the differences between request fulfillment and incident management
    Evaluating services against target performance in the context of change
    Meeting committed service level performance
    Intended and unintended effects of a change
    Evaluating predicted service performance and actual performance


    Knowledge Management (KM)
    The business value of the KM process
    Identifying what constitutes an effective KM strategy
    Analyzing the basic layers of the KM concept using the DIKW structure
    Describing the key steps of effective data and information management


    Roles and Responsibilities
    Change management
    Service asset and configuration management
    Release and deployment management
    Request fulfillment and change evaluation

    Technology and Implementation Considerations
    Technology as part of implementing service management
    Evaluation criteria for service management tools
    Identifying good practices with service design
    Challenges, critical success factors and risks
    Managing change in operations
    How to plan and implement service management technologies

    Διάρκεια:  Τρεις ημέρες (24 ώρες).

    • 'ITIL® is a registered trade mark of the Cabinet Office. The Swirl logo™ is a trade mark of the Cabinet Office’ in the first occurrence of the logo or word mark
    • 'IT Infrastructure Library® is a registered trade mark of the Cabinet Office’ where referenced
    • '© Crown copyright 2013 Reproduced under license from the Cabinet Office’, for any diagram or table from a Cabinet Office Best Management Practice publication or other source.

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