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  • Business Process Management

    Business Process Management Life Cycle 800px

    Business process management (BPM) is a discipline in operations management in which people use various methods to discover, model, analyze, measure, improve, optimize, and automate business processes. Any combination of methods used to manage a company's business processes is BPM. Processes can be structured and repeatable or unstructured and variable. Though not required, enabling technologies are often used with BPM. (ελληνικά)

    ABPMP International

    Association of Business Process Management Professionals (ABPMP®) is the non-profit professional association dedicated to the field of Business Process Management. Through a global network, ABPMP connects over 15,000+ individuals representing more than 750 corporations and 56 chapters worldwide.

    BPM Certification means that an individual has:

    • Achieved appropriate professional experience and/or education
    • Passed a rigorous examination of 130 questions
    • Agreed to abide by a professional code of conduct
    • Committed to maintaining an active credential through meeting continuing professional development requirements

    The BPM Certification is unique in our rapidly changing market place. The BPM certifications have been developed by and for BPM practitioners. They are the first independent professional examinations and certification programs in the area of BPM. The BPM Certifications have been designed to comply with international certification standards and are now the internationally recognized standards for BPM professionals.

    There are two BPM Certifications available:

    • CBPA® – Certified Business Process Associate
    • CBPP® – Certified Business Process Professional

    The graphic below demonstrates an easy way to determine which BPM Certification you can apply for based on your current skills, knowledge, and experience.

    BPM competency model

    CBPA – Certified Business Process Associate

    Διάρκεια: 40 ώρες

    1. Guide to the CBOK

    • Introduction
    • Purpose of the Guide to the BPM CBOK
    • CBOK Organization: Summary of Chapters
    • Benefits of BPM
    • BPM Overview

    2. Business Process Management

    • Introduction
    • What is Business Process Management
    • BPM Core Concepts

    3. Process Modeling

    • Introduction
    • Business Process Modeling Techniques
    • Purpose of Process Modeling
    • Commonly Used Process Modeling Notations
    • Specialized Approaches in Process Modeling
    • Process Modeling Levels
    • Bottom-Up and Top-Down Modeling Approaches
    • Capturing Process Information and Modeling Participants
    • Frameworks and Reference Models
    • Modeling Techniques and tools
    • Process Validation and Simulation

    4. Process Analysis

    • Introduction
    • What is  Process Analysis
    • Why do Process Analysis
    • When to Perform Process Analysis

    4. Process Analysis

    • Process Analysis Roles
    • Preparing to Analyze Process
    • Gathering Information
    • Document the Analysis
    • Considerations
    • Conclusion

    5. Process Design

    • Introduction
    • What is Process Design
    • Process Discovery-The As –is or Current State
    • Strategic Business Change
    • Process Analysis-Gaining an understanding of the business
    • Process and Workflow Design-Creating the To-Be Design
    • Process and Workflow Design-Creating to –Be Design

    5. Process Design

    • Change Management
    • IT Infrastructure Analysis and Design
    • Simulation Modeling
    • Conclusions

    6. Process Performance Management

    • Introduction
    • What is Process Performance Management
    • What is Process Performance
    • What can Process Performance measurement tell you
    • Measurement Management
    • Finding out how to measure performance
    • Building a performance measurement capability
    • Importance and benefits of performance measurement
    • Key process performance definitions
    • Monitoring and controlling operations

    6. Process Performance Management

    • Alignment of Business Process and Enterprise Performance
    • What to measure
    • The voice of the process
    • Simulation of future state
    • Decision support for process owners and managers
    • Process Performance Management Maturity Framework
    • Considerations for Success

    7. Process Transformation

    • Introduction
    • Transformation: Beyond Improvement
    • Executive Commitment
    • Change Management: Getting the staff behind transformation
    • Getting Ready for process transformation
    • Transforming the Business: Reaching Optimization
    • Sustaining Optimization

    8. Process Organization

    • Organization
    • The process driven organization
    • From hierarchical structures to the process driven organization
    • Process management roles
    • Governing bodies
    • A summary discussion

    9. Enterprise Process Management

    • Introduction
    • Transitioning to enterprise process management
    • Current  state: Assessing process maturity
    • Process Enablement
    • Process Governance
    • Business Process Management Roadmap
    • Process Management Center of Excellence
    • BPM Integration in support of Process Management

    10. BPM Technology

    • Introduction
    • Evolution of BPM Technologies
    • BPM Technology: Enabling Business Change
    • Capabilities of BPM Technologies
    • Making BPM Technologies work for you
    • BPMS Governance
    • Coming soon to help delivery flexibility
    • Vision of the future
    • Summary: Advantages and risks of process automation

    Examination CBPA
    A non-refundable registration fee of $40.00 USD (or €30.00) will be charged at the time of registration to cover administrative and audit costs associated with the application. If approved, the applicant will be notified via email to register for the CBPA® examination online with Kryterion, our global online testing services provider. Once you register, you will be asked to pay a $550.00 USD (or €480) examination fee (Visa, MasterCard and Pay Pal accepted) and be given an opportunity to schedule the exam at a time and location convenient for you.

    Allotted Examination Time: 120 minutes & 90 questions
    Pass mark: 70% / 63 questions

     


     

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