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  • Certified Information Security Manager

    Ημερομηνίες Διεξαγωγής Εξετάσεων

     2017 Exam Registration Fees

    Key Exam Registration Dates:

    1 May-30 June 2017 Testing Window

    15 November 2016 Registration Opens
    15 February 2017 Scheduling Opens
    28 February 2017 Early Registration Deadline
    23 June 2017 Final Registration Deadline

    Σκοπός

    The Certified Information Security Manager (CISM) certification program is developed specifically for experienced information security managers and those who have information security management responsibilities. The CISM certification is for the individual who manages, designs, oversees and/or assesses an enterprise's information security (IS). The CISM certification promotes international practices and provides executive management with assurance that those earning the designation have the required experience and knowledge to provide effective security management and consulting services. Individuals earning the CISM certification become part of an elite peer network, attaining a one-of-a-kind credential. The CISM job practice also defines a global job description for the information security manager and a method to measure existing staff or compare prospective new hires.

    Η πιστοποίηση CISM αφορά την διαχείριση της ασφάλειας των πληροφοριών. Επιπλέον αποδεικνύει αφενός ότι οι πιστοποιημένοι υπεύθυνοι ασφάλειας πληροφοριών έχουν την εμπειρία και την απαραίτητη γνώση έτσι ώστε να μπορούν να προσφέρουν την καλύτερη διαχείριση της ασφάλειας των εταιρικών δεδομένων και αφετέρου θέτει τα διεθνή πρότυπα αξιολόγησης της διαχείρισης ασφάλειας.

    Η πιστοποίηση CISM, η οποία παρέχεται από τον ISACA, τυγχάνει διεθνούς αναγνώρισης και μέσα σε σύντομο χρονικό διάστημα από την θέσπισή της, κατάφερε να καθιερωθεί και να δημιουργήσει τις συνθήκες για την επαγγελματική ανέλιξη των πιστοποιημένων επαγγελματιών.

    Ενδεικτικά αναφέρεται ότι: 

    Περισσότεροι από 1000 CISM πιστοποιημένοι διεθνώς, απασχολούνται σε θέσεις CIO (Chief Information Officer) & CEO (Chief Executive Officer) 

    Περίπου 2000CISM πιστοποιημένοι διεθνώς, απασχολούνται σε διευθυντικές θέσεις σχετικές με την πληροφορική και την διαχείριση της ασφάλειας των πληροφοριών

    Η διαδικασία που έχει θεσπιστεί από τον ISACA επιβάλλει για την απόκτηση της επαγγελματικής πιστοποίησης CISM την:

    ύπαρξη πενταετούς εμπειρίας σε έλεγχο ή ασφάλεια συστημάτων πληροφορικής καθώς και συναφές αντικείμενο 

    επιτυχία σε εξετάσεις υψηλού βαθμού δυσκολίας

    συμμόρφωση με την πολιτική συνεχούς επιμόρφωσης (Continuing Professional Education)

    Η πιστοποίηση CISM πληροί τις απαιτήσεις που έχουν τεθεί από το πρότυπο ISO/IEC17024. Το τελευταίο καθορίζει τις προδιαγραφές που πρέπει να πληρούν οι οργανισμοί που παρέχουν πιστοποιήσεις. 

    Οι συμμετέχοντες παραλαμβάνουν πλήρες set που απαιτείται για την παρακολούθηση του σεμιναρίου και τις εξετάσεις για την πιστοποίηση.

    Διάρκειας: 24ωρών

     

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  • Certified Information System Auditor

    Ημερομηνίες Διεξαγωγής Εξετάσεων

    2017 Exam Registration Fees

    Key Exam Registration Dates:

    1 May-30 June 2017 Testing Window

    15 November 2016 Registration Opens
    15 February 2017 Scheduling Opens
    28 February 2017 Early Registration Deadline
    23 June 2017 Final Registration Deadline

    2017 Exam Registration Fees

    Member Non-Member
    Online early registration deadline fee US $525 US $710
    Online final registration deadline fee US $575 US $760

    The online registration process will enable you to register for an exam, and purchase study aids and an ISACA membership, which will immediately provide significant exam-related discounts. The final step of the process will enable you to pay online using a credit card, or indicate that payment will follow by check or wire. 

    Exam registration fees are non-refundable and non-transferable.

    Rescheduling (within the testing window): Candidates who are unable to take the exam on their scheduled date are able to reschedule within the testing window. There is no charge for rescheduling if done 48 hours prior to your scheduled appointment. After this point candidates must either take their scheduled exam or forfeit their registration fees. You can reschedule your testing appointment online at www.isaca.org/myisaca and clicking on MyCertifications.

    Deferrals: Exam registrants may elect to defer their unscheduled or cancelled exam eligibility to the following testing window for a US $100 processing fee. Candidates are only permitted to defer their exam one time. To defer your exam to the following window, you will need to complete the following steps.

    If you have a scheduled testing appointment, you must cancel your appointment a minimum of 48 hours prior at www.isaca.org/myisaca and clicking on MyCertifications. Candidates who have not scheduled their appointment do not need to cancel.

    Purchase your deferral order at www.isaca.org/examdefer by no later than the final day of the testing window.

    After receiving your newNotification to Scheduleemail with the updated testing window, you can schedule your new appointment by following the scheduling procedures.

    Exam registration changes:
    If an error with your name was made when registering for the exam, pleaseupdate your profile by following these steps.

    Login to www.isaca.org,

    Click on the My ISACA tab,

    Click on themyPROFILE>Account-Certification CPE-Demographic Info tab,

    Click the Edit button at the bottom of the profile to make your changes,

    Click Save.

    If there is an error in the exam type (CISA, CRISC, CISM or CGEIT) or the language, please submit this to support.isaca.org immediately.

    All changes must be completed a minimum of 48 hours prior to your scheduled exam.

    Σκοπός

    Το πρόγραμμα σας προετοιμάζει με στόχο την επιτυχή συμμετοχή στις εξετάσειςCertifiedInformationSystemsAuditor(CISA) αποτελεί μια από τις δημοφιλέστερες πιστοποιήσεις τουISACA. Μέχρι σήμερα περισσότεροι από 60.000 επαγγελματίες από τους τομείςISAudit,control,assuranceκαιSecurity, έχουν αποκτήσει την πιστοποίηση σε διεθνές επίπεδο. Από το 1978, η πιστοποίησηCISAέχει αναγνωριστεί ως ο πλέον αναγνωρισμένος τίτλος για όσα Στελέχη επιχειρήσεων εξειδικεύονται στον έλεγχο, την παρακολούθηση και την αξιολόγηση πληροφοριακών και επιχειρησιακών συστημάτων. Η πιστοποίηση προσφέρει και στην Ελλάδα επαγγελματική ανέλιξη και διαφοροποίηση καθώς και υψηλές αποδοχές.Αυτό επιβεβαιώνεται και από τα εξής:

    1400 CISAs απασχολούνται σήμερα σε οργανισμούς ως Chief Executive Office(CEO),Chief Financial Office (CFO) ή άλλες αντίστοιχες θέσεις.

    2.300 CISAs ως Chief Audit Executives ή Υπεύθυνοι Audit.

    3.500 CISAs ως Chief Information Officer, Chief Information Security Officer, Security Directors, Security Managers ή Σύμβουλοι Επιχειρήσεων.

    5.400 CISAs ως Audit Directors, Managers ή Σύμβουλοι.

    13.000 CISAs σε Διευθυντικές θέσεις (ΙΤ operations ή Compliance)

    Μετά την παρακολούθηση του προγράμματος οι υποψήφιοι θα είναι σε θέση να συμμετέχουν με επιτυχία στις εξετάσεις για την πιστοποίηση CISA. Οι εξετάσεις διενεργούνται στα Αγγλικά δύο φορές τον χρόνο σε εξεταστικό κέντρο της Αθήνας.

    Προϋποθέσεις Συμμετοχής στο Σεμινάριο

    Επιτυχία στην εξέταση για την πιστοποίηση που αναφέρεται σε θέματα όπως:

    IS Audit Process

    IT Governance

    Systems and infrastructure Lifecycle Management

    IT Service Delivery and Support

    Protection of Information Assets

    Business Continuity and Disaster Recovery.

    Δομή και Συνοπτικό Πρόγραμμα Σεμιναρίου

    Οι ενδιαφερόμενοι έχουν την δυνατότητα να συμμετέχουν σε όποιο από τα παρακάτω προγράμματα τους διευκολύνει, ανάλογα με το επίπεδο των γνώσεων τους και το χρόνο που επιθυμούν να διαθέσουν σε προσωπική μελέτη.

    IS Audit Process

    To provide IS audit services in accordance with IS audit standards, guidelines, and best practices to assist the organisation in ensuring that its information technology and business systems are protected and controlled.

    IT Governance

    To provide assurance that the organisation has the structure, policies, accountability, mechanisms, and monitoring practices in place to achieve the requirements of corporate governance of IT.

    Systems and Infrastructure Lifecycle

    To provide assurance that the management practices for the development/acquisition, testing, implementation, maintenance, and disposal of systems and infrastructure will meet the organisation’s objectives.

    IT Service Delivery and Support

    To provide assurance that the IT service management practices will ensure the delivery of the level of services required to meet the organisation’s objectives.

    Protection of Information Assets

    To provide assurance that the security architecture (policies, standards, procedures, and controls) ensures the confidentiality, integrity, and availability of information assets.

    Διάρκειας: 24ωρών

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  • Certified Information Systems Security Professional

     

    Σκοπός

    To provide a high-level review of the main topics covered in the Common Body of Knowledge (CBK), related to all aspects of information systems security.

    • To help students prepare for the CISSP certification exam.

    • To provide an overview of the scope of the field. 

    Που απευθύνεται

    All information security professionals who wish to master the world’s best practices and validate a broad understanding of management and technical competency in information security.

    Περιεχόμενα

    • Access Control

    A collection of mechanisms that work together to create security architecture to protect the assets of the information system

    • Telecommunications and Network Security

    The network structures, transmission methods, transport formats and security measures used to provide availability, integrity and confidentiality

    • Information Security Governance and Risk Management

    The identification of an organization’s information assets & the development, documentation & implementation of policies, standards, procedures & guidelines.

    • Software Development Security
    • Cryptography

    The principles, means and methods of disguising information to ensure its integrity, confidentiality and authenticity

    • Security Architecture and Design

    The concepts, principles, structures and standards used to design, monitor and secure operating systems, equipment, networks, applications and controls.

    • Operations Security

    The methods used to identify the controls over hardware, media, and the operators and administrators with access privileges to any of these resources.

    • Business Continuity and Disaster Recovery Planning

    The preservation and recovery of business operations in the event of outages.

    • Legal, Regulations, Investigations and Compliance

    Computer crime laws and regulations; the measures and technologies used to investigate computer crime incidents.

    • Physical (Environmental) Security

    Protection techniques for the entire facility, from perimeter to office space, including all information system resources.

    Διάρκεια: 40ώρες

     

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  • DevOps Fundamentals

    DevOps loop

    DevOps is the future of IT today! This DevOps course provides an introduction to DevOps – the cultural and professional movement that stresses communication, collaboration, integration and, of course, automation in order to improve the flow of work between software developers and IT operations professionals. To maximize the IT value flow to customers.

    DevOps creates an improved ability to design, develop, deploy and operate software and services faster for the benefit of the business. Higher customer satisfaction, better quality, faster delivery and lower costs are all benefits.

    Why this DASA DevOps Fundamentals training?

    This DevOps Fundamentals training course is designed to provide you with the background knowledge you need to build your DevOps vocabulary and to understand the principles and DevOps practices.

    More importantly, this DevOps course is designed to inspire you to serve as a change champion who leads and mentors others by sharing and using what you’ve learned – and continue to learn – about DevOps.

    Διάρκεια: 24 ώρες

    Γενικές πληροφορίες για την εκπαίδευση:

    What you will learn

    • Define and discuss the key concepts and principles of DevOps.
    • List and explain the business benefits of continuous delivery.
    • Describe the Service Delivery process.
    • Explain the concepts of test automation, infrastructure automation, and build and deployment automation.
    • Understand how DevOps relates to Lean and Agile methodologies.
    • Summarize case studies of IT organizations that are making the transformation to Adaptive IT and DevOps models.
    • Understand the most common and popular DevOps tools.
    • Discuss the critical success factors for DevOps implementation.​

    Who should attend?

    Anyone who requires a detailed understanding of DevOps principles, such as project and business managers, all professionals involved in IT quality assurance, testing and service management and anyone involved in the development, operation and delivery of IT services.​

    DevOps pyramid

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  • IT Quality

    Σεμινάρια IT Quality

    itil 2019 processes

    ITIL® (IT Infrastructure Library), developed by the Cabinet Office, is the most widely accepted approach to IT Service Management (ITSM) in the world, with more than 1.500.000 certified people, as it provides a cohesive set of best practices, drawn from the public and private sectors worldwide. ITIL enables you to fully benefit from proven best practices in IT and is relevant to anyone involved in the delivery or support of IT services. ITIL is aligned with various international quality standards including ISO/IEC 20000 (IT Service Management Code of Practice) and has been adopted by thousands of organizations worldwide, such as NASA, the UK National Health Service (NHS) and Disney.

    ITIL ATO logo small

    ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logoTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. 

     

    DevOps process

    DevOps is a set of practices that automates the processes between software development and IT teams, in order that they can build, test, and release software faster and more reliably. The concept of DevOps is founded on building a culture of collaboration between teams that historically functioned in relative siloes. The promised benefits include increased trust, faster software releases, ability to solve critical issues quickly, and better manage unplanned work.

    DevOps certifications

    The DevOps Fundamentals course provides a baseline understanding of key DevOps terminology to ensure everyone is talking the same language and highlights the benefits of DevOps to support organizational success.

    • DevOps Test Engineering (DTE)®

    This comprehensive course addresses testing in a DevOps environment and covers concepts such as the active use of test automation, testing earlier in the development cycle, and instilling testing skills in developers, quality assurance, security, and operational teams.

    • Continuous Delivery Architecture (CDA)℠

    This course is designed for participants who are engaged in the design, implementation, and management of DevOps deployment pipelines and toolchains that support Continuous Integration, Continuous Delivery, Continuous Testing and potentially Continuous Deployment.

    • DevSecOps Engineering (DSOE)℠

    This course explains how DevOps security practices differ from other security approaches and provides the education needed to understand and apply data and security sciences.

    • DevOps Leader (DOL)®

    The DevOps Leader course is a unique and practical experience for participants who want to take a transformational leadership approach and make an impact within their organization by implementing DevOps.

    pdf

    ITIL & DevOps έντυπο

    Professional Scrum Product Owner

    Professional Scrum Product Owner long logo

    Being a professional Product Owner encompasses more than writing requirements or managing a Product Backlog. Product Owners need to have a concrete understanding of all product management aspects, including but not limited to product ownership, that drives value from their products. 

    Professional Scrum Product OwnerTM (PSPO) is a 2-day course that focuses on all of these areas to teach students how to maximize the value of products and systems. PSPO is the cutting-edge course for Product Owners, Agile product managers and anyone responsible for a product’s success in the market. In this course, students will develop and solidify their knowledge of being a Product Owner through instruction and team-based exercises.

    The course also includes a free attempt at the globally recognized Professional Scrum Product Owner I certification exam (PSPO I).

     

    IT Security

    cisa_cism_cissp

    • Certified Information System Auditor
      The CISA designation is a globally recognized certification for IS audit control, assurance and security professionals. Being CISA-certified showcases your audit experience, skills and knowledge, and demonstrates you are capable to assess vulnerabilities, report on compliance and institute controls within the enterprise. (official page
      )
    • Certified Information Security Manager
      Demonstrate your information security management expertise.
      The uniquely management-focused CISM certification promotes international security practices and recognizes the individual who manages, designs, and oversees and assesses an enterprise’s information security. (official page)
    • Certified Information Systems Security Professional
      This cybersecurity certification is an elite way to demonstrate your knowledge, advance your career and become a member of a community of cybersecurity leaders. It shows you have all it takes to design, engineer, implement and run an information security program.
      The CISSP is an objective measure of excellence. It’s the most globally recognized standard of achievement in the industry. And this cybersecurity certification was the first information security credential to meet the strict conditions of ISO/IEC Standard 17024. (official page)

     

     

     

     

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  • IT Quality

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  • ITIL

    itil 2019 processes

    Developed by the Cabinet Office, ITIL® (IT Infrastructure Library) is the most widely accepted approach to IT Service Management (ITSM) in the world, with more than 1.500.000 certified people, as it provides a cohesive set of best practices, drawn from the public and private sectors worldwide.
    ITIL® enables you to fully benefit from proven best practices in IT and is relevant to anyone involved in the delivery or support of IT services.
    ITIL® is aligned with various international quality standards including ISO/IEC 20000 (IT Service Management Code of Practice) and has been adopted by thousands of organizations worldwide, such as NASA, the UK National Health Service (NHS) and Disney™.

    The ITIL Qualifications scheme provides a modular approach to the ITIL® Certification and is comprised of 4 levels of certifications focusing on different aspects and degrees of depth. Apart from the Foundation level all levels of the ITIL Certification schemerequire completion of an accredited training course at an Accredited Training Provider. Preparation takes place either in a classroom or online. In addition, there is plenty of supportive material available in the market.

    ITIL pyramid

    • ITIL® Foundation
      Suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
    • ITIL®  Practitioner
      The next step for proffessionals who learned the basic of IT Service Management offered by ITIL Foundation and the business value of well designed and delivered services.
    • ITIL® Intermediate
      Addressed to those who require a deeper understanding of the ITIL Service Management Practice and how it may be implemented to enhance the quality of IT service management
      within an organization. Service Lifecycle and Service Capability modules are available.
    • ITIL® Managing Across the Lifecycle (MALC)
      A capstone level, aimed at individuals who wish to achieve the ITIL® Expert level.
    • ITIL® Expert
      Designed for professionals who wish to demonstrate a superior level of knowledge of the ITIL Scheme. The ITIL® MALC is a prerequisite.
    • ITIL® Master
      This Qualification validates the capabilities of the professional to apply the ITIL® principles, methods and techniques to the workplace. The ITIL® Expert is a prerequisite.

    The modular structure makes the certification more flexible, thus more accessible and achievable. Each certificate carries a number of credits towards the advanced level qualifications. A minimum of twenty-two credits is required to achieve the ITIL® Expert level qualification.

    We are a certified training and examining center for ITIL:

    ITIL ATO logo small

    ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logoTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

    ITIL® is a registered trade mark of the Cabinet Office. The Swirl logo™ is a trade mark of the Cabinet Office’ in the first occurrence of the logo or word mark.

    IT Infrastructure Library® is a registered trade mark of the Cabinet Office’ where referenced.

    © Crown copyright 2013 Reproduced under license from the Cabinet Office’, for any diagram or table from a Cabinet Office Best Management Practice publication or other source.

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  • ITIL

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  • ITIL Expert

    itil expert

    Key concepts of the service lifecyce ITIL® Expert is achieved by accumulating 22 credits through the first three levels of the Scheme, including MALC. The ITIL Expert level is aimed at those individuals who are interested in demonstrating a superior level of knowledge of ITIL through their ITIL Certification.

    Candidates who achieve ITIL Expert level will also satisfy the pre-requisite entry criteria for the ITIL Master Level; the highest level of certification within the ITIL scheme.

    ITIL ATO logo small

    ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logoTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

    ITIL® is a registered trade mark of the Cabinet Office. The Swirl logo™ is a trade mark of the Cabinet Office’ in the first occurrence of the logo or word mark.

    IT Infrastructure Library® is a registered trade mark of the Cabinet Office’ where referenced.

    © Crown copyright 2013 Reproduced under license from the Cabinet Office’, for any diagram or table from a Cabinet Office Best Management Practice publication or other source.

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  • ITIL Foundation v.4

    itil foundation

    Γενικά για το σεμινάριο:

    To εκπαιδευτικό Πρόγραμμα ITIL® 4 διδάσκει τις βασικές αρχές και έννοιες της Διαχείρισης των Υπηρεσιών Πληροφορικής (Service Management) χρησιμοποιώντας την τελευταια έκδοσή του ITIL.

    Προωθεί την ευθυγράμμιση της παροχής υπηρεσιών με τις ανάγκες και επιδιώξεις του κάθε Οργανισμού, καθώς επίσης και τη συνεχή βελτίωση.

    Αναγνωρίζοντας ότι το ζητούμενο είναι πάντοτε η προσφορά αξίας (value) στον πελάτη, αναλύει τις έννοις της καταλληλότητας (fit for purpose) και της επάρκειας (fit for use) και εξοπλίζει τους συμμετέχοντες με την ικανότητα να διακρίνουν τις κατάλληλες ευκαιρίες ώστε να αυξήσουν την αποτελεσματικοττα της εργασίας τους.

    Διάρκεια: 16 ώρες

    Απευθύνεται σε:

    • Specialists in IT Coordination
    • IT Consultants
    • IT Managers and team members
    • Project Leaders
    • General Managers
    • IT Sales people

    Στόχος του προγράμματος είναι να βοηθήσει τους καταρτιζόμενους να:

    • Προσδσιορίσουν τις βασικές αρχές του ΙΤ Service Management όπως αυτές περιγράφονται στο ΙΤ Infrastructure Librady (ITIL)
    • Ορίσουν τις κρίσιμες προδιαγραφές του πελάτη
    • Εφαρμόσουν την κατάλληλη μεθοδολογία για να αυξήσουν την ικανοποίηση του πελάτη μέσα από τις παρεχόμενες υπηρεσίες.
    • Προσαρμόσουν τη χρήση των πόρων (resource) ώστε να παραμένουν αποδοτικοί και αποτελεσματικοί.
    • Αναγνωρισουν τους κινδύνους που μπορει να επηρεάσει την επίτευξη των στόχων του πελάτη
    • Διακρίνουν τις σημαντικές από τις επουσιώδεις απαιτήσεις και να επικεντρωθούν στις πρώτες
    • Μετρήσουν τους κατάλληλους δείκτες που απεικονίζουν την αποτελεσματικοτητα και αποδοτικότητα των υπηρεσιών
    • Εκτιμήσουν το αποτέλεσμα των ενεργειών τους και να προβούν σε διορθωτικές ενέργειες
    • Μετατρέψουν την αξία προς τον πελάτη σε αναμενόμενο όφελος για την επιχείρηση

    Συνοπτικό Πρόγραμμα Σεμιναρίου:

    1. Introduction

    • IT service Management in the modern world

    2. Key concepts of service management

    Value and value co-creation

    • value co-creation

    Organizations, service providers, service consumers, and other stakeholders

    • Service providers
    • Service consumers
    • Other stakeholders

    3. The Four dimensions of service management

    • Organizations and people
    • Information and technology
    • Partners and supplies
    • Value streams and processes

    4. The ITIL service value system

    • Service value system overview
    • Opportunity, demand and value
    • The ITIL guiding principles

    5. ITIL management practices

    • General management practices
    • Service Management Practices

    Πιστοποίηση

    Μετά την ολοκλήρωση του προγράμμτος οι συμμετέχοντες μπορούν να πιστοποιηθούν στην αντίστοιχη εξέταση καθώς η Door Greece είναι πιστοποιημένο Εκπαιδευτικό Κέντρο της Peoplecert & του AXELOS.

    ITIL ATO logo small

    ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logoTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

    ITIL® is a registered trade mark of the Cabinet Office. The Swirl logo™ is a trade mark of the Cabinet Office’ in the first occurrence of the logo or word mark.

    IT Infrastructure Library® is a registered trade mark of the Cabinet Office’ where referenced.

    © Crown copyright 2013 Reproduced under license from the Cabinet Office’, for any diagram or table from a Cabinet Office Best Management Practice publication or other source.

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  • ITIL Intermediate

    itil intermediate

    The ITIL® Intermediate level has a modular structure with each module holding a different focus. ITIL Intermediate candidates can take as few or as many ITIL Intermediate certifications as they require to suit their ITIL intermediate exams and certification needs.

    For a broad management focus of ITIL practice areas, the Service Lifecycle modules will be of interest to you:

    For a more intense, specialized, process-level knowledge in one or more processes, with focus on the day-to-day execution of ITIL practices, the Service Capability modules will be of interest to you:

    Some individuals may wish to concentrate on one stream of modules, however candidates may also choose to select modules from both Service Lifecycle and Service Capability streams to gain a holistic view of an entire stage from both a high level management level and the detailed, technical perspective.

    ITIL Managing Across the Lifecycle Qualification

    The ITIL Managing Across the Lifecycle Qualification completes the Intermediate stream. This particular module is aimed at those candidates interested in achieving ITIL Expert Level, for which this module is a key requirement.

    Πιστοποίηση

    Μετά την ολοκλήρωση του προγράμμτος οι συμμετέχοντες μπορούν να πιστοποιηθούν στην αντίστοιχη εξέταση καθώς η Door Greece είναι πιστοποιημένο Εκπαιδευτικό Κέντρο της Peoplecert & του AXELOS.

    ITIL ATO logo small

    ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logoTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

    ITIL® is a registered trade mark of the Cabinet Office. The Swirl logo™ is a trade mark of the Cabinet Office’ in the first occurrence of the logo or word mark.

    IT Infrastructure Library® is a registered trade mark of the Cabinet Office’ where referenced.

    © Crown copyright 2013 Reproduced under license from the Cabinet Office’, for any diagram or table from a Cabinet Office Best Management Practice publication or other source.

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  • ITIL Master

    itil master

    The ITIL® Master Qualification Certificate is the top level certification of the ITIL scheme. This certification will validate a professional’s capability to apply ITIL’s principles, methods and techniques in the real business world.


    Individuals for the ITIL® Master level are required to have achieved the ITIL® Service Management Expert certification. The ITIL Master Qualification prerequisites are:

    • Certification at ITIL Expert Level
    • Work experience of at least five years in a leading, managerial, or higher management advisory role in IT service management.

    Candidates will also need to demonstrate broad practical involvement in ITIL practices.

    How to apply
    There is no fixed Syllabus, training course or exam involved. Candidates for the ITIL Master Qualification Certification must contact PEOPLECERT at Αυτή η διεύθυνση ηλεκτρονικού ταχυδρομείου προστατεύεται από τους αυτοματισμούς αποστολέων ανεπιθύμητων μηνυμάτων. Χρειάζεται να ενεργοποιήσετε τη JavaScript για να μπορέσετε να τη δείτε. for an application form. Submit a “Proposal” to the Official ITIL Accreditor, i.e. an idea for business improvement and “Work Package” to the Official ITIL Accreditor, i.e information and evidence on the idea’s effectiveness and benefits. Candidates for the ITIL Master qualification must submit in writing a real-world project of their choice, spanning across a variety of ITL areas, elaborate on the knowledge they applied to implement real solutions, and demonstrate the continued effectiveness of the solution and its benefits to the business.

    Attend a personal “Interview” with an assessment panel appointed by the Official ITIL Accreditor that will verify the above components. Certification will be provided upon the positive assessment of the project, followed by the successful interview with the Assessors.

    ITIL ATO logo small

    ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logoTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

    ITIL® is a registered trade mark of the Cabinet Office. The Swirl logo™ is a trade mark of the Cabinet Office’ in the first occurrence of the logo or word mark.

    IT Infrastructure Library® is a registered trade mark of the Cabinet Office’ where referenced.

    © Crown copyright 2013 Reproduced under license from the Cabinet Office’, for any diagram or table from a Cabinet Office Best Management Practice publication or other source.

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  • ITIL Practitioner

    itil pratitioner

     

    Γενικά για το σεμινάριο:

    IT service management professionals will complete their ITIL® Practitioner certification capable of confidently and successfully acting on their existing knowledge base and adapting it in any context. ITIL Practitioners not only speak the language of ITSM, they also know how to translate it according to their organization’s needs. ITIL Practitioners have a clear understanding of how to structure improvement initiatives, and have greater confidence to drive them forward when returning to the workplace.

    ITIL Practitioners focus on the Continual Service Improvement (CSI) approach as a way to structure improvement initiatives.
    They draw on a comprehensive toolkit that guides them when:

    • Driving organizational change
    • Improving communication
    • Measuring and reporting on success

    Το σεμινάριο Απευθύνεται:

    It is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM) and the business value of well-designed and delivered services. Where ITIL Foundation focuses on the 'what' and the 'why', ITIL Practitioner shows 'how' to start adopting and adapting the ITIL framework within day-to-day situations and responsibilities, giving individuals more confidence in their ability to structure and contribute to ITSM initiatives.

    Μεθοδολογία Σχεδιασμού και Υλοποίησης

    Πριν την έναρξη του προγράμματος ειδικά ερωτηματολόγια ανάλυσης αναγκών αποστέλλονται σε όλους τους υποψήφιους συμμετέχοντες προκειμένου να γίνει η καταγραφή των εξής στοιχείων:

    • Ακαδημαϊκό Υπόβαθρο
    • Επαγγελματική Εμπειρία στην προηγούμενη καριέρα
    • Τρέχουσα θέση στην Επιχείρηση
    • Προσδοκίες που επιθυμείτε να καλύψει το σεμινάριο
    • Άλλες παρατηρήσεις σχετικά με την υλοποίηση του Σεμιναρίου

    Διάρκεια: Τρεις ημέρες (24 ώρες).

    Πιστοποίηση

    Μετά την ολοκλήρωση του προγράμμτος οι συμμετέχοντες μπορούν να πιστοποιηθούν στην αντίστοιχη εξέταση καθώς η Door Greece είναι πιστοποιημένο Εκπαιδευτικό Κέντρο της Peoplecert & του AXELOS.

    ITIL ATO logo small

    ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logoTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

    ITIL® is a registered trade mark of the Cabinet Office. The Swirl logo™ is a trade mark of the Cabinet Office’ in the first occurrence of the logo or word mark.

    IT Infrastructure Library® is a registered trade mark of the Cabinet Office’ where referenced.

    © Crown copyright 2013 Reproduced under license from the Cabinet Office’, for any diagram or table from a Cabinet Office Best Management Practice publication or other source.

     

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  • Managing Across the Lifecycle Qualification

    ITIL MANAGING ACROSS THE LIFECYCLE

    Γενικά για το σεμινάριο:

    The intent of the Managing across the Lifecycle (MALC) qualification is to give candidates the skills to support an organization’s service delivery by bridging the service lifecycle stages. The qualification demonstrates that candidates have learned the value of one combined service management practice as opposed to separate subject areas. ITIL® processes and practices, as learnt from the lifecycle and capability streams of the intermediate certificates, are put into a context of delivering this value.

    The learning outcomes are intended to bring a candidate from ITIL content knowledge to ITIL content application and integration knowledge, and provide skills that can be used in the workplace in a tangible way. Testing and validation of knowledge take place at Bloom's taxonomy level 4 (analysing) and level 5 (evaluating), reflecting the focus on integration when compared with the ITIL intermediate qualifications. While MALC encompasses the broadest perspectives of service management skills, for example those related to project management and application design, it is not intended to teach these practices, rather to refer to them as contexts for ITIL application. A high-level understanding of these is still expected. This qualification focuses on strategizing, planning, using and measuring ITIL practices in an integrated functioning model:

    • How the service lifecycle stages form an integrated whole
    • Process integration and interfaces
    • Shared data / information / knowledge.

    Το σεμινάριο απευθύνεται:

    The qualification prepares candidates to work in established service management roles, as well as to implement and improve service management practices. The target group for the MALC qualification
    includes, but is not limited to:

    • Chief information officers
    • Senior IT managers
    • IT managers
    • Supervisors
    • IT professionals
    • IT operations practitioners
    • IT development practitioners
    • Individuals who require a business and management level understanding of the ITIL service
    • lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
    • Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module
    • Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisite.

    Μεθοδολογία Σχεδιασμού και Υλοποίησης

    Πριν την έναρξη του προγράμματος ειδικά ερωτηματολόγια ανάλυσης αναγκών αποστέλλονται σε όλους τους υποψήφιους συμμετέχοντες προκειμένου να γίνει η καταγραφή των εξής στοιχείων:

    • Ακαδημαϊκό Υπόβαθρο
    • Επαγγελματική Εμπειρία στην προηγούμενη καριέρα
    • Τρέχουσα θέση στην Επιχείρηση
    • Προσδοκίες που επιθυμείτε να καλύψει το σεμινάριο
    • Άλλες παρατηρήσεις σχετικά με την υλοποίηση του Σεμιναρίου

    Συνοπτικό Πρόγραμμα Σεμιναρίου:

    The Managing services and service management
    The service lifecycle
    Service value across the different stages of the service lifecycle
    Other key concepts.

    Communication and stakeholder management
    Co-ordination of business relationship management across the service lifecycle, and the role of business relationship management in communication
    Stakeholder management and communication
    The value of good communication and ensuring its flow across the service lifecycle.

    Integrating service management processes across the service lifecycle
    The integration of service management processes through the service lifecycle
    The impact of service strategy on other service lifecycle stages
    The value of a service lifecycle perspective when designing service solutions
    The inputs and outputs of processes and stages in the service lifecycle
    The value to business and the interfaces of all processes in the ITIL service lifecycle.

    Managing services across the service lifecycle
    Identification and assessment of customer and stakeholder needs and requirements across all service lifecycle stages, and ensuring appropriate priority is given to them
    How the service design package provides a link between service design, service transition and service operation
    Managing cross-lifecycle processes to ensure appropriate impact and involvement at allrequired service lifecycle stages
    Implementing and improving services, using key sources of information for identifying the needfor improvement
    The challenges, critical success factors and risks of the service lifecycle stages, and potential conflicts and competing issues across the service lifecycle.

    Governance and organization
    Governance
    Organizational structure, skills and competence
    Service provider types and service strategies.

    Measurement
    Measuring and demonstrating business value
    Determining and using metrics
    Design and development of measurement frameworks and methods
    Monitoring and control systems
    Use of event management tools to increase visibility of the infrastructure and IT service delivery.

    Implementing and improving service management capability
    Implementing service management
    Assessing service management
    Improving service management
    Key considerations for the implementation and improvement of both the service managementpractice and the services themselves
    Key considerations when planning and implementing service management technologies.

    Διάρκεια: Πέντε ημέρες (40 ώρες).

    Πιστοποίηση

    Μετά την ολοκλήρωση του προγράμμτος οι συμμετέχοντες μπορούν να πιστοποιηθούν στην αντίστοιχη εξέταση καθώς η Door Greece είναι πιστοποιημένο Εκπαιδευτικό Κέντρο της Peoplecert & του AXELOS.

    ITIL ATO logo small

    ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logoTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

    ITIL® is a registered trade mark of the Cabinet Office. The Swirl logo™ is a trade mark of the Cabinet Office’ in the first occurrence of the logo or word mark.

    IT Infrastructure Library® is a registered trade mark of the Cabinet Office’ where referenced.

    © Crown copyright 2013 Reproduced under license from the Cabinet Office’, for any diagram or table from a Cabinet Office Best Management Practice publication or other source.

     

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  • Professional Scrum Product Owner

    PSPO Logo top

    Duration

    Twenty four (24) hours

    Who should attend

    The PSPO course may be interesting to all involved in software development upon the Scrum framework, but has been specifically conceived for those responsible over products from a business and product management perspective and taking up the highly accountable role of Scum Product Owner. 

    Training Overview

    The Scrum.org mission is to improve the Profession of Software Development.  A part of mission, Scrum.org provides the highest quality Scrum training, including the most advanced training materials and certified Professional Scrum Trainers (PSTs) to deliver it.  The curriculum and courseware are highly-tuned and standardized.

    Course Objectives

    -Participants will have a clear understanding of the mechanics of Scrum and how the Product Owner role fits in.

    -Participants can act as a Product Owner for Scrum Teams and stakeholders.

    -Participants can effectively increase the business agility of their organization

    Course Topics

    -Agile  Product Management

    -Value-Driven Development

    -Scrum Principles and Empiricism

    -The Scrum Framework

    -Product Backlog Management

    -Release Management

    Course Description

    Being a professional Product Owner encompasses more than writing requirements or managing a Product Backlog.

    Product Owners need to have a concrete understanding of all product management aspects, including but not limited to product ownership that drives value from their products.

    The three days professional Scrum Product Owner course focuses on all of these areas to teach participants how to maximize the value of software products and systems.

    PSPO is the cutting-edge course for Product Owners, Agile product managers and anyone responsible for a software product’s success in the market. 

    In this course, students will develop and solidify their knowledge of being a Product Owner through instruction and team based exercises.

    The breadth of the role’s responsibilities in delivering a successful product will become more clear from an Agile perspective. 

    Metrics are identified to track the creation of value and the successful delivery of the product to the marketplace.

    The PSPO course is much more than just a set of slides and an instructor.  In this course participants work on real-life cases with other classmates together as a team. 

    This course is made up of discussions and hands-on exercises based upon real-life cases.

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